Fiore Crown Chandelier 39" 48" 60"
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Return Policy
Hermanlampโs return policy lasts for 30 days from the date you receive your item. Unfortunately, returns requested after this period are not eligible for a refund or exchange. To initiate a return, please email support@hermanlamps.com. We will reply with the return mailing address, and you will need to cover the shipping costs upfront (refunds for shipping costs may apply as needed).
Items must be unused and in their original packaging. We do not accept returns for:
- Installed or used items
- Returns requested after 30 days
Order Cancellation Policy
Orders Not Yet Shipped:
- Orders canceled within 24 hours of purchase: Full refund.
- Orders canceled or modified after 24 hours but before shipment: 5% handling fee of the order total will apply.
Orders Already Shipped but Not Yet Delivered: Cancellations will be processed as a return, and a 15% restocking fee will be deducted from the refund.
Order Processing Time
Orders are typically processed within 3-5 business days after payment confirmation. Special orders may require 5-9 business days. Weekend orders may experience slight delays, as our warehouse operates Monday through Friday, excluding holidays.
Shipping Costs and Transit Times
Free Shipping is available for all orders on hermanlamps.com.
- Air Freight: 12โ15 days (small lights, samples, replacements) โ Free
- International Express (DHL, FedEx, UPS): 7โ10 days โ Paid
- Sea Freight: 30-45 days (for large items) โ Free
We offer paid expedited shipping services to meet urgent delivery needs. Please contact us for more details.
Product Warranty:
All our products come with a 2-year warranty (excluding bulbs). Rest assured, if you experience any product issues during the warranty period, please contact us immediately at support@hermanlamps.com.
Please send us details of the issue in the form of pictures or videos. Our customer service representative will respond within 12 hours to discuss the specific problem. If it's a part issue, we will mail new parts for replacement free of charge via express shipping. We also include 5-6 additional spare parts in the packaging of all products.
In cases where improper installation caused product contact issues, our technical experts will resolve the problem within 12 hours. (We strongly recommend using professional lighting personnel for installation.)
Note:
- Replacements will not include an entirely new product. If other parts of the fixture (e.g., crystals, screws, bulbs) are intact, we will only resend the defective components.
- Please ensure proper care and storage of the fixture while waiting for replacement parts.
- Product issues caused by man-made damage or natural disasters are not covered under our warranty policy.
We are committed to solving customer issues because we value your experience with our products.
Shipping Partners
Customization
Free Return within 30 Days
Sutable Sloped Ceiling
Fiore Crown Chandelier 39" 48" 60"
- MPMadeline P.Rated 5 out of 5 stars4 weeks agoGreat experience from order to install
Communication was fast, shipping was on time, and the instructions were clear with diagrams. The Fiore Crown looks exactly like the photosโsparkly without being gaudy. Would purchase again for our upstairs landing.
- CRChloe R.Rated 5 out of 5 stars3 months agoTook a Risk, and So Glad I Did
I almost didnโt go through with the order because it was an unfamiliar brand, but Iโm beyond happy I did. It looks even better in personโso sculptural and romantic.
- JEJean Elie T.Rated 5 out of 5 stars10 months agoOur beloved Chamdelier
It is amazing looking piece of art. My little boy will call it the sun in the middle of our Dining room. It is fabolous. Cannot get enough from looking at it. It is so easy to assemble. Very well priced. It shines so well in the room.
- NBNicole B.Rated 5 out of 5 stars3 weeks agoQuality glass and a solid frame
The glass pieces feel substantial, not flimsy. Finish is even, welds are clean, and the fixture hangs level with no wobble. My electrician said the mounting hardware was better than average.
- OBOwen B.Rated 5 out of 5 stars1 month agoLooks designer without the markup
This has that boutique-hotel feelโrefined but warm. We compared a few similar styles that were twice the price. Very happy with the value and the overall look.
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Questions & Answers
How can I cancel an order?
You can cancel your order at any time before it has been dispatched. If you would like assistance with canceling your order, please contact us as soon as possible. However, once the order has been shipped, we are unable to process cancellations.
Important: You will receive an email notification once your order has been sent. After this point, cancellation is no longer possible. If you no longer wish to receive your package after it has been shipped, you can contact us to arrange a return once the package arrives.
We appreciate your understanding and are here to help! For any further questions or assistance, please reach out to us at support@hermanlamps.com.
If I receive a broken product, what should I do?
Firstly, you donโt need to worry about potential damage during shipping. Most of our products are securely packed in wooden crates, with additional protective layers such as cardboard boxes inside. This ensures that the products are well-protected and rarely arrive damaged.
Secondly, many of our customers have placed orders with us and have been highly satisfied with the condition of the products they received. Rest assured, we prioritize the quality of your purchase experience.
Finally, in the rare event that there is an issue with your order, we are committed to providing a prompt and effective solution.
How to return an item?
Return Instructions
- Do Not Use or Install: Keep the product unused.
- Original Packaging: Ensure the item is in its original packaging.
- Request a Return: Email support@hermanlamps.com within 30 days of delivery, including your order number and photos/videos of the product. Weโll confirm eligibility within 48 hours.
- Shipping Back: If approved, weโll provide the return address and instructions. Returns without authorization wonโt be accepted. Use a tracked and signed shipping method, as we arenโt responsible for lost items.
- Refund or Exchange: Once received, weโll inspect the item within 3-5 business days and issue a refund or exchange.
Is it possible to customize the size, color and specification of this product?
Of course you can, we can make the lamps to your satisfaction according to your needs.
We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.
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