Guinevere 12 Light Modern Brass Chandelier - Joe Scog
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Joe Scog is a lighting brand based on solid engineering principles using only high quality materials and finishes. Their products are engineered to have weight and substance, well constructed with thought for the installation process and long-term maintainability and durability - something to keep and pass on not just mass produce and recycle.
Each Joe Scog product is supplied with a unique serial number engraved onto the product - not only giving the reassurance of authenticity, but also as a permanent record referenced in an accompanying log book indicating when it was manufactured and by whom. The log also acts as a beautifully bound, signed record of purchase and manual for care instructions, certification and general maintenance.
All their products are supplied complete with the relevant lamps - using only branded suppliers and with a couple spare, just in case. Where practical they also supply a spare glass shade and a parts list identifying all components which might need replacing or could get mislaid.
Standard warranty is 2 years on all manufactured parts. A full refurbishment and repair/maintenance service is available should it be required within 2 years.
Includes a fixed drop rod of 15cm or 30cm, please specify which upon order. The products by Joe Scog are also made to order, meaning there is currently about a 6-8 week lead time.
The Guinevere also has a option and a option.
Product Specifications:
Width/Diameter - 78cm
Height - 62cm (includes 15cm fixed ext. rod as standard)
Required Lamp - 9 x G9 - LED 2700K (4W ea.)
Available In:
- Polished Brass w/ Light Oak | Matte Black | Dark Walnut
- Satin Brass w/ Light Oak | Matte Black | Dark Walnut
- Burnished Brass w/ Light Oak | Matte Black | Dark Walnut
- Polished Chrome w/ Light Oak | Matte Black | Dark Walnut
- Satin Chrome w/ Light Oak | Matte Black | Dark Walnut
- Brushed Copper w/ Light Oak | Matte Black | Dark Walnut
Glass Shade Options:
- Acid Etched Glass | Clear Glass
Return Policy
Hermanlamp’s return policy lasts for 30 days from the date you receive your item. Unfortunately, returns requested after this period are not eligible for a refund or exchange. To initiate a return, please email support@hermanlamps.com. We will reply with the return mailing address, and you will need to cover the shipping costs upfront (refunds for shipping costs may apply as needed).
Items must be unused and in their original packaging. We do not accept returns for:
- Installed or used items
- Returns requested after 30 days
Order Cancellation Policy
Orders Not Yet Shipped:
- Orders canceled within 24 hours of purchase: Full refund.
- Orders canceled or modified after 24 hours but before shipment: 5% handling fee of the order total will apply.
Orders Already Shipped but Not Yet Delivered: Cancellations will be processed as a return, and a 15% restocking fee will be deducted from the refund.
Order Processing Time
Orders are typically processed within 3-5 business days after payment confirmation. Special orders may require 5-9 business days. Weekend orders may experience slight delays, as our warehouse operates Monday through Friday, excluding holidays.
Shipping Costs and Transit Times
Free Shipping is available for all orders on hermanlamps.com.
- Air Freight: 12–15 days (small lights, samples, replacements) – Free
- International Express (DHL, FedEx, UPS): 7–10 days – Paid
- Sea Freight: 30-45 days (for large items) – Free
We offer paid expedited shipping services to meet urgent delivery needs. Please contact us for more details.
Product Warranty:
All our products come with a 2-year warranty (excluding bulbs). Rest assured, if you experience any product issues during the warranty period, please contact us immediately at support@hermanlamps.com.
Please send us details of the issue in the form of pictures or videos. Our customer service representative will respond within 12 hours to discuss the specific problem. If it's a part issue, we will mail new parts for replacement free of charge via express shipping. We also include 5-6 additional spare parts in the packaging of all products.
In cases where improper installation caused product contact issues, our technical experts will resolve the problem within 12 hours. (We strongly recommend using professional lighting personnel for installation.)
Note:
- Replacements will not include an entirely new product. If other parts of the fixture (e.g., crystals, screws, bulbs) are intact, we will only resend the defective components.
- Please ensure proper care and storage of the fixture while waiting for replacement parts.
- Product issues caused by man-made damage or natural disasters are not covered under our warranty policy.
We are committed to solving customer issues because we value your experience with our products.
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Guinevere 12 Light Modern Brass Chandelier - Joe Scog
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FAQ
How can I cancel an order?
You can cancel your order at any time before it has been dispatched. If you would like assistance with canceling your order, please contact us as soon as possible. However, once the order has been shipped, we are unable to process cancellations.
Important: You will receive an email notification once your order has been sent. After this point, cancellation is no longer possible. If you no longer wish to receive your package after it has been shipped, you can contact us to arrange a return once the package arrives.
We appreciate your understanding and are here to help! For any further questions or assistance, please reach out to us at support@hermanlamps.com.
If I receive a broken product, what should I do?
Firstly, you don’t need to worry about potential damage during shipping. Most of our products are securely packed in wooden crates, with additional protective layers such as cardboard boxes inside. This ensures that the products are well-protected and rarely arrive damaged.
Secondly, many of our customers have placed orders with us and have been highly satisfied with the condition of the products they received. Rest assured, we prioritize the quality of your purchase experience.
Finally, in the rare event that there is an issue with your order, we are committed to providing a prompt and effective solution.
How to return an item?
Return Instructions
- Do Not Use or Install: Keep the product unused.
- Original Packaging: Ensure the item is in its original packaging.
- Request a Return: Email support@hermanlamps.com within 30 days of delivery, including your order number and photos/videos of the product. We’ll confirm eligibility within 48 hours.
- Shipping Back: If approved, we’ll provide the return address and instructions. Returns without authorization won’t be accepted. Use a tracked and signed shipping method, as we aren’t responsible for lost items.
- Refund or Exchange: Once received, we’ll inspect the item within 3-5 business days and issue a refund or exchange.
Is it possible to customize the size, color and specification of this product?
Of course you can, we can make the lamps to your satisfaction according to your needs.
We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.
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